Faq’s

Frequently Asked Questions

Find answers to all your queries about our service.

What are no annual fee credit cards?

There is no annual membership fee for cards that don’t have one. . Other rates and fees apply.
If I utilize my card outside of the United Arab Emirates, will Zenith Emirates Funds charge me a fee?

Depending on the Card, yes. When you use a Card to make purchases outside of the United Arab Emirates, Zenith Emirates Funds will not impose a foreign transaction fee if the Card has no such fees. There are additional costs and rates. Furthermore, there might be instances in which merchants or ATMs impose fees for international transactions.
How does the bank protect my personal information?

We use advanced encryption technology and secure servers to protect your personal and financial information. Additionally, we monitor accounts for suspicious activity.
What should I do if I forget my online banking password?

If you forget your password, click on the “Forgot Password?” link on the login page. Follow the prompts to reset your password securely

How do I enroll in online banking?

You can enroll in online banking by visiting our website and clicking on the “Create Account” button. You will need some personal information for verification.
What types of accounts do you offer?

We offer various accounts including checking accounts, savings accounts, certificates of deposit (CDs), and other specialized accounts.
What should I do if I suspect fraud on my account?

If you suspect fraud, immediately contact our customer service or visit your local branch. We will investigate and take necessary actions to secure your account