Our goal is to give you a secure and safe financial management environment. Learn about the most recent security alerts and what to do in the event that you believe you have been deceived.
MANAGEMENT
There are certain scam types that are more likely to affect you, and scams are still on the rise:
1- Scams involving impersonations
Scammers may contact you and employ a variety of techniques, such as posing as representatives of respectable organisations, to coerce you into disclosing personal information, such as account details. To continue managing your account online, you might receive a call, email, or SMS, for instance, claiming that you need to verify your identity or provide your One-Time PIN. This could come from us, another bank, or a reputable company like a phone or internet service provider. When you receive an SMS from us containing a code to approve a transaction, please make sure to carefully read the entire message as it may appear shortened on your screen.
2- Scams involving goods not received
Scammers may also reach out to you through social media or email, promising alluring discounts or offers that direct you to a phony website where you can complete a transaction.
For instance, you might receive offers from Facebook or other social media platforms for what appear to be fantastic deals, but when you pay, you might not receive the item and you might end up paying more than what was advertised.
3-Scams involving remote access
Scammers might call and claim that there’s a “virus” or other “problem” with your computer or account, and they’ll ask to access your computer remotely to resolve the issue. Never grant someone access to your computer or agree to do so. Hang up the phone or delete the message right away if you get an unexpected call, text, or email about your computer and remote access from someone claiming to be from a company or business you recognize.
How you can safeguard yourself
1. Identify shady communications
Even if communications seem to be coming from us, learn to spot suspicious ones. Simply carefully read every message. We will never ask for your password, One-Time PIN, account information, personal information, or email address via phone, text, or email. Nor will we put any pressure on you to send money. If you’re not sure, give us a call at the numbers that are verified on our website.
2. Wait before making a payment.
Watch out for phony-looking but authentic retail websites and offers on social media or online. Scammers always use a website that seems authentic to obtain your account information and/or One-Time PIN in order to complete purchases or other account transactions.
3. Verify before sharing
Never disclose to anyone, not even us, your password, One-Time PIN, or any other online activation codes. Please give us a call right away if you share your One-Time PIN with someone else or if you get an SMS from Zenith Emirate Funds saying that someone added your card to their mobile wallet without your permission. Make sure your contact information is accurate and update your password on a regular basis so we can get in touch with you regarding any potential scams.
4. Reflect before clicking
Steer clear of downloading attachments from unidentified sources and clicking on dubious links. Links and attachments are frequently used by scammers to spread malware or collect personal data.
